Refund policy

At Ciel de Coton, we strive to ensure that every order reaches you in perfect condition.

Exchanges Only (No Refunds)
We do not offer refunds under any circumstances.
We only accept exchanges within 24 hours of receiving your order.

Eligible Cases for Exchange
Exchanges are accepted in the following cases:

  • The item is damaged or defective
  • You received the wrong item
  • Size change requests

Conditions

  • You must contact us within 24 hours of delivery
  • The item must be unused, in its original condition, with all tags and packaging intact
  • Requests made after 24 hours will not be accepted
  • We reserve the right to رفض أي طلب لا يستوفي الشروط المذكورة

Non-Eligible Cases
We do not accept exchanges for:

  • Change of mind after purchase
  • Minor color differences due to lighting or الشاشة
  • Sale or discounted items

Exchange Shipping

  • In case of an exchange, delivery fees are the responsibility of the customer

How to Request an Exchange
To report an issue, please contact us directly via WhatsApp:

WhatsApp: +961 76024903

Please include:

  • Your order number
  • Clear photos of the issue

We will review your request and respond as soon as possible.

Shipping Notes
Delivery fees may vary depending on your location.
The final delivery cost will be confirmed after placing your order.

By placing an order with us, you agree to this policy.